Hi ​@Carberry-Power, 
 

Thanks for getting in touch, and I’m sorry to hear you’ve been having ongoing issues accessing the app I appreciate how frustrating that must be.

📱 App access issue

If you’ve already tried changing your password and reinstalling the app, the next step would be for us to take a closer look at your account specifically, as this could be related to a login or account sync issue.

For direct assistance with this, please contact our Live Chat team here:

• 💬 https://www.idmobile.co.uk/live-chat

They’ll be able to investigate and get you back into the app.

🎁 Samsung Chromebook claim

Don’t worry you do not need app access to claim your Chromebook offer.

You can still submit your claim here:

• 👉 https://www.idmobile.co.uk/claim-your-offer

As long as you’re within the eligibility window and meet the offer terms, your claim can still be processed even if you’ve had issues accessing the app.

If you need, I can also help you check whether your offer is still valid before you submit 👍

Owethu