Hello,
I haven’t been able to access the app for several weeks. I’ve changed my password and reinstalled the app multiple times, but the issue persists. Please advise.
Also, how can I claim the Samsung Chromebook that came with my phone? I’m concerned I may have missed out due to not being able to access the app.
Thank you.
+8Hi
Thanks for getting in touch, and I’m sorry to hear you’ve been having ongoing issues accessing the app I appreciate how frustrating that must be.
📱 App access issue
If you’ve already tried changing your password and reinstalling the app, the next step would be for us to take a closer look at your account specifically, as this could be related to a login or account sync issue.
For direct assistance with this, please contact our Live Chat team here:
They’ll be able to investigate and get you back into the app.
🎁 Samsung Chromebook claim
Don’t worry you do not need app access to claim your Chromebook offer.
You can still submit your claim here:
As long as you’re within the eligibility window and meet the offer terms, your claim can still be processed even if you’ve had issues accessing the app.
If you need, I can also help you check whether your offer is still valid before you submit 👍
Owethu
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