Hi,

I’ve just had my old number ported over to ID, and that looks to be working ok.

but I cannot get logged into the app? My login creds are not accepted, when I select the forgot my password option I never receive an email. 
 

tried with a private incognito window, I can reach a screen where I am asked for my ID mobile number. Neither the number I’ve had ported over or the ID number I was given in an email is accepted.

Any suggestions?

Thanks