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AdzC84
Community Member
June 28, 2026
Question

App Login Issues

  • June 28, 2026
  • 1 reply
  • 11 views

I cannot log in to the app. It states that the information provided does not match ID records. I have uninstalled and reinstalled the app. Have tried my surname with and without a capital letter. Is there an agent I can speak over the phone with?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
June 29, 2026

Hi ​@AdzC84,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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