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Community Member
June 28, 2026

App Login Issues- My details dont match records

  • June 28, 2026
  • 3 replies
  • 42 views

I cannot log in to the app. It states that the information provided does not match ID records. I have uninstalled and reinstalled the app. Have tried my surname with and without a capital letter. Is there an agent I can speak over the phone with?

3 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
June 29, 2026

Hi ​@AdzC84,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 7, 2026

My son is having the same issue - how can this be resolved please?

 

Owethu M
iD Mobile Employee
iD Mobile Employee
July 9, 2026

Hi ​@Lowruses

 

Please note we have sent you a message on another post please refer to the message sent. 

 

Owethui