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App Login Issues- My details dont match records

  • June 28, 2026
  • 3 replies
  • 23 views

I cannot log in to the app. It states that the information provided does not match ID records. I have uninstalled and reinstalled the app. Have tried my surname with and without a capital letter. Is there an agent I can speak over the phone with?

3 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 29, 2026

Hi ​@AdzC84,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai


  • New Contributor
  • July 7, 2026

My son is having the same issue - how can this be resolved please?

 


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2026

Hi ​@Lowruses

 

Please note we have sent you a message on another post please refer to the message sent. 

 

Owethui