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New Contributor
October 18, 2025
Question

App not letting me sign in

  • October 18, 2025
  • 4 replies
  • 118 views

I can’t get into my I’d app

    4 replies

    iD Mobile Employee
    October 18, 2025

    Hi ​@Collettemg 
    I am so sorry that you are unable to get into your ID mobile app. What is the error you get and have you tried to use the website?

    -Isa🎀

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    New Contributor
    October 19, 2025

     

    New Contributor
    October 19, 2025

    I can get on to website

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    October 19, 2025

    Hi ​@Collettemg 

    I'm sorry to hear that you still cannot login please check if you have the latest update of the app, if this does not fix the issue please delete and reinstall the app again.

    If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

    Regards,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.