App not letting me sign in | iD Mobile Community
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Question

App not letting me sign in

  • October 18, 2025
  • 4 replies
  • 50 views

I can’t get into my I’d app

4 replies

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  • iD Mobile Employee
  • October 18, 2025

Hi ​@Collettemg 
I am so sorry that you are unable to get into your ID mobile app. What is the error you get and have you tried to use the website?

-Isa🎀


  • Author
  • New Contributor
  • October 19, 2025

 


  • Author
  • New Contributor
  • October 19, 2025

I can get on to website


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  • iD Mobile Employee
  • October 19, 2025

Hi ​@Collettemg 

I'm sorry to hear that you still cannot login please check if you have the latest update of the app, if this does not fix the issue please delete and reinstall the app again.

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,
Hosai