Community Member

App not working

1 reply
7 views

Hello,

My ID Mobile app is not showing me my active plan, I am still getting emails from my monthly bills, but i cannot view anything or any information via the app. The app says "the plan is disconnected" and provides no further information or solutions. Please help me make my app work normally.

Gemma M

iD Mobile Employee

Hi @ranjitkaur200,

I’m sorry to hear that your active plan is showing as disconnected in the app.

Could you please check whether the same issue occurs when you log in through the iD Mobile website rather than the app?

https://my.idmobile.co.uk/

If your active plan displays correctly online, this may indicate an issue specifically with the app. Please let us know what you see when logging in through the website and we can advise further.

Regards,

Gemma M
The iD Mobile Social Media Team

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