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Community Member
October 3, 2026
Question

app plan renewal date

I don't know if this is to do with me changing my phone recently but in my id app it says my plan is going to renew in the middle of the month....when actually I set it to renew at the beginning of each month...and that's when the money actually comes out (beginning  of month).

It also seems my data readings are off too!

I get  'low data warnings) much sooner than I used to.

Does anyone know what the problem could be?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    October 4, 2026

    Hi ​@Davy0101,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.