Skip to main content
Helpful Contributor
April 6, 2026
Question

app problems

  • April 6, 2026
  • 4 replies
  • 22 views

Why can't i use 2 numbers on the app individually to view books etc.  my main number ok   addvs number cannot see any details

Phone help useless won't help me

    4 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2026

    Hi ​@Hedges

     

    I’m really sorry to hear you’re having trouble viewing your second number on the app, and I understand how frustrating that must be especially if your main number is working fine.

     

    To help narrow this down, could you please confirm:

    • Are you experiencing the same issue when logging in via the website, or is it only happening on the app?
    • What is the make and model of your handset?

    In the meantime, here are a few troubleshooting steps you can try:

    • Log out and back into the app
    • Clear the app cache/data (or reinstall the app)
    • Ensure both numbers are fully registered under the same account details (name must match)
    • Check if you’re able to switch between numbers within the app settings

    This will help us determine whether it’s an app-related issue or something account-specific. Once you confirm the above, we can guide you further.

     

    Thanks for your patience.

     

    Owethu

    HedgesAuthor
    Helpful Contributor
    April 7, 2026

    Hi did all that but not sure how to make sure their both registered 

    Motorola razr 50 ultra 

    HedgesAuthor
    Helpful Contributor
    April 7, 2026

    I don't understand if their registered 

    Teresa

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2026

    Hi ​@Hedges,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.