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New Contributor
September 18, 2025
Question

App Registration Code Not Sending

  • September 18, 2025
  • 7 replies
  • 90 views

I am in a similar situation. I’ve got a few numbers with IF mobile but never been able to size the app as the security code when registering never comes through to my email

    7 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 19, 2025

    Hi there ​@Matt 222, sorry to hear that. 

     

    Have you tried via both the website and app?

     

    Are you trying to register this account for the first time, or trying to reset a password?

     

    Thanks,

    Tyler

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    Matt 222Author
    New Contributor
    September 19, 2025

    Hi,

    I’ve never had access to the app or website. Now when I try to login to either it says password is incorrect but never send the password reset code

    Tom
    iD Mobile Employee
    iD Mobile Employee
    September 21, 2025

    Hi ​@Matt 222 

     

    Have you tried a different email address?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matt 222Author
    New Contributor
    September 21, 2025

    hi,
     

    i only have the one email address

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Hey there ​@Matt 222, if you’ve never logged into the website before, then you wouldn’t need to do a password reset, which is why it’s not being sent if you don’t have an account. Please try register first.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matt 222Author
    New Contributor
    October 16, 2025

    Hi,

     

    when I try and login it’s asks for a password but I can’t remember it, and no code comes through. I must have registered ages ago as there is no option to register, just login

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 17, 2025

    Hi ​@Matt 222 

     

    Have you tried using a different email address?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.