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Question

App Registration Code Not Sending

  • September 18, 2025
  • 7 replies
  • 54 views

I am in a similar situation. I’ve got a few numbers with IF mobile but never been able to size the app as the security code when registering never comes through to my email

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 19, 2025

Hi there ​@Matt 222, sorry to hear that. 

 

Have you tried via both the website and app?

 

Are you trying to register this account for the first time, or trying to reset a password?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 19, 2025

Hi,

I’ve never had access to the app or website. Now when I try to login to either it says password is incorrect but never send the password reset code


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 21, 2025

Hi ​@Matt 222 

 

Have you tried a different email address?

 

Tom


  • Author
  • New Contributor
  • September 21, 2025

hi,
 

i only have the one email address


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 23, 2025

Hey there ​@Matt 222, if you’ve never logged into the website before, then you wouldn’t need to do a password reset, which is why it’s not being sent if you don’t have an account. Please try register first.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • October 16, 2025

Hi,

 

when I try and login it’s asks for a password but I can’t remember it, and no code comes through. I must have registered ages ago as there is no option to register, just login


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 17, 2025

Hi ​@Matt 222 

 

Have you tried using a different email address?

 

Tom