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App showing wrong number after pax change

F
New
 Contributor

Hello I have changed to I'd and imported my number through Pac, all OK. But the app still shows the allocated number. How do I swap it, it also won't let me delete the app account

Best answer by Tyler

Hey there @F2bflyer, welcome to Community!

 

We’re glad to hear all is sorted now, but if you have any further issues, please do be sure to let us know.

 

Thanks,

Tyler

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    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • 12104 replies
    • June 20, 2024

    If your switch has been completed @F2bflyer, the iD app will eventually show the number you wanted to keep.

    Sometimes the iD app can be slow to get updated information from the iD back-end systems.

     

    Forum member (non-iD).
    F
    New
 Contributor
    • F2bflyer
    • Author
    • New
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    • 1 reply
    • June 20, 2024

    Thank you, I have managed to get it sorted now I had left it a few days hoping it would update. I deleted my plan, and then added it on new number and all OK, I had tried to add it as another plan but that didn't work, a bit odd but sorted now, thanks fir replying 

    Gary 

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3438 replies
    • Answer
    • June 24, 2024

    Hey there @F2bflyer, welcome to Community!

     

    We’re glad to hear all is sorted now, but if you have any further issues, please do be sure to let us know.

     

    Thanks,

    Tyler

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