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Community Member
ZAKLUFC
Community Member
July 27, 2026
Question

App / website not working, tried everything!

  • July 27, 2026
  • 1 reply
  • 12 views

For a few weeks now I have been having issues with the app and website. Whenever I login the dashboard loads but everytime I can an option its constantly loading then just says oops something went, i can't view upgrade options, manage my plan! Its getting very annoying now I am sick of it!

 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 28, 2026

Hi ​@ZAKLUFC 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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