Hi ​@annapilk,

We're sorry to hear you're having trouble receiving verification codes.

As this is happening with multiple companies, we'd recommend trying the following:

• Check that your bill cap is above £0.00, as some verification messages are sent via shortcodes, which may require a bill cap to be in place.
• Restart your iPhone.
• Ensure your iPhone is running the latest iOS version.
• Make sure your network selection is set to Automatic.
• Perform a network settings reset by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
• If you're using an eSIM alongside a physical SIM, make sure your iD Mobile line is set as the primary line for messages.

If you've tried all of the above and you're still not receiving verification codes, we'd recommend contacting our Customer Service team via Live Chat so they can investigate further and, if needed, log a technical ticket.

Regards,

Gemma M

The iD Mobile Social Media Team