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Question

Broken Link To Renewal Plan

  • June 27, 2026
  • 1 reply
  • 40 views
T
Community Member

Hello, I have received an email from ID Mobile that my 24-month contract is ending on 15 July. When I click on the renewal offered on the ID Mobile app the link is broken. Please can you advise how to renew. Thanks.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 28, 2026

    Hi ​@Tiarnan0,

     

    We're sorry to hear you're having trouble with your upgrade.

     

    As we're unable to access upgrade or sales accounts from our side, we'd recommend getting in touch with our Sales Team via Live Chat. They'll be able to help you complete the upgrade.

     

    We hope you're able to get this sorted soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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