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Question

Can't Access Account

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My wife firstly had the iD mobile account but she had no email. She used mine. Subsequently I opened an iD mobile account but couldn’t access it online because my email had already been taken by my wife. I’m now getting to the end of my contract period and am interested in arranging an upgrade. Any ideas on how I might do this please?

Selfcare

iD Mobile Employee

Hi @IreneMks,

We’re sorry to hear about the issue you’re experiencing with accessing your account.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline