Skip to main content
Community Member
April 26, 2026
Question

can’t access phone asking for a password

  • April 26, 2026
  • 1 reply
  • 5 views

Can’t access phone asking for a password 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Vintagecheese,

     

    Sorry to hear you’re having trouble accessing your phone, I can imagine how frustrating this may be. 

     

    Unfortunately, we’re not able to reset or access a device password from our side. For security reasons, this can only be handled directly on the device itself. We’d recommend either contacting the phone’s manufacturer for guidance on how to reset the password, or visiting a trusted local repair shop who may be able to help you regain access.

     

    They’ll be best placed to advise you on the next steps based on your specific device.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.