Trying to access my account. I have been asked to create a new account to access my old account. It all works until I add my mobile number - it then says it has no record of my number.
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Hi
All iD Mobile users will need to register again to the app/website that launched around April 2024, are you sure all your details are correct when attempting?
Have you tried both your app and the website?
https://my.idmobile.co.uk/login
Tom
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