Hi ​@Lozzw69 

If you have registered for you app. Please check if the roaming feature is turned on via the steps below.

To turn on roaming in the iD Mobile app, follow these steps:

Open the app and sign in.
Tap Services or Manage Plan.
Look for Roaming or Data Roaming settings.
Toggle Roaming to ON.
If you are travelling outside the UK, also check:
Spending Cap / Bill Cap and set it to £0 to avoid
Purchase any required roaming add-ons if needed.

Michael Z

I had roaming turned on. My cap was £5, I changed it to £8. I reset it at settings level… i did everything suggested. Auto choose mob provider and turn it off and opt for Voda orange or Movistar. Nothing… tried to link itself to movistar but dropped out.

went into Ibiza town today and went to a phone shop. Two people there did all, went to IDMobile website, used chatgpt. Etc. in the end I bought a different vodafone sim for 10euro which has 90gb. Not great tbh. I bought IDMobile because of the toaming. Useless if i have to fanny about getting a different sim every time I’m not in UK

Hi ​@Lozzw69,

Thank you for your response.

We’re really sorry to hear about the continued issues you experienced while roaming, especially after trying all the recommended steps including enabling roaming, adjusting your cap, and manually selecting networks.

We completely understand how frustrating it is to still be left without service while abroad.

We’d like to look into this further for you. Please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat or reach out via our official social media direct messaging channels, and one of our team will be able to investigate and assist you directly.

Thank you for your patience, and we’re sorry again for the inconvenience caused while you were travelling.

Thanks.

In the end, I gave up trying. I googled it. Came on here. Did all that was suggested. Manual selection, resetting etc. got absolutely nowhere. Spoke to one of IDMobile support staff who claimed i was using roaming… stats showed 16kb of data as far as I could see. Ended up buying a €10 voda sim and worked immediately. Shop i got it in was little indy phone shop in Ibiza Town and they were sure they would get IDMobile to work - they did all the stuff I did. Got nowhere. One of them said she has a cheap esim that just wont work in France so she just buys a sim for when she goes as her deal at home is so good. 
i was with vodafone on contract before switching and never had to do anything when going abroad. Just got welcome to wherever when landing.

Hi ​@Lozzw69 

Thank you for sharing your experience with us.

We're sorry to hear that you were unable to get your roaming services working despite trying the troubleshooting steps suggested and contacting our support team. We appreciate how frustrating it must have been to spend time attempting to resolve the issue while abroad, only to have to purchase an alternative SIM card to stay connected.

While many customers are able to use their iD Mobile service abroad without any additional setup, we understand that this was not your experience, and we apologise for the inconvenience caused. We also appreciate the detailed feedback regarding the troubleshooting you carried out and your interaction with our support team.

 Please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat or reach out via our official social media direct messaging channels, and one of our team will be able to investigate and assist you directly.

Thank you,

Zandile m 

The iD Mobile Team