I have just signed up for another id mobile contract but cannot seem to add this new number to my account (I already have 3 plans with id mobile) which means I cannot submit my pac code and the live chat bot just keeps asking me to reword my question which I’ve tried but it’s still not helping. I can sign into my account and see my existing 3 numbers. Please can someone help?
Hi
I'm sorry to hear you're having trouble adding your new number to your account, especially when you already have other iD Mobile plans linked.
As this will require account-specific checks, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate why the new number isn't appearing and help you submit your PAC code.
You can contact them here: https://www.idmobile.co.uk/live-chat
We apologise for the inconvenience, and appreciate that the chatbot hasn't been able to resolve this for you. Once connected, ask for Customer Service and the team will be able to look into the issue further.
Regards,
Gemma M
The iD Mobile Social Media Team
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