Can't "add number" to account

Forum|Forum|22 days ago
August 20, 2026
3 replies
39 views

I keep getting the

Oops... something went wrong.

Please try again

When trying to add my idMobile number to my account. This is when logging in from a computer, not in the app. The number has been with idMobile for several years, it was originally transferred in with a PAC from (I think) Virgin Mobile.

Since I can’t get past the ‘add a number’ bit I can’t do anything useful!

JoeKing

Silver Contributor

Since you can't get by via a web browser can you not use the idmobile app?

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

C

chrisisbdAuthor

Helpful Contributor

I use absolutely as few apps as possible, the phone is for making phone calls (and sending occasional messages) and nothing else. The screen is too small for my 80 year old eyes.

K

Kwanele Z

iD Mobile Employee

Hi @chrisisbd,

Thank you for your message.

We are very sorry to hear that you have issues with adding number to your account.

To help fix this, please try these quick steps on your computer:

Open a private/incognito browsing window and try again.
Clear your browser cookies and cache, or try a different web browser entirely.
Check if your number might still be registered under an older email address you used in the past.

Thanks

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.