Skip to main content
Community Member
July 18, 2026
Question

can't log in on my mobile app

  • July 18, 2026
  • 1 reply
  • 7 views

I can't log into my mobile app or my account as it says my email is invalid but it is the correct email address 

    1 reply

    iD Mobile Employee
    July 19, 2026

    Hi ​@Jellykid 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks,

     

    Zandile M,

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.