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Question

can't log in on my mobile app

  • July 18, 2026
  • 1 reply
  • 4 views

I can't log into my mobile app or my account as it says my email is invalid but it is the correct email address 

1 reply

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  • iD Mobile Employee
  • July 19, 2026

Hi ​@Jellykid 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

 

Zandile M,

The iD Mobile Team