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Niamh H
Active Contributor
Active Contributor
July 29, 2026
Question

Can't log in with app

  • July 29, 2026
  • 16 replies
  • 79 views

I get the following message-

 

Unable to connect to ID Mobile

Error code 500

16 replies

iD Mobile Employee
August 23, 2026

Hi ​@Niamh H.

 

Thank you for your post. I am sorry for the delay in getting to you in our private chats.

 

Can you please contact our Live Chat team directly via: https://www.idmobile.co.uk/live-chat.

 

Thanks,

Marquerita

The iD Mobile Team

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Niamh H
Active Contributor
Niamh HAuthor
Active Contributor
August 23, 2026

As I said I can’t use Live Chat for this phone as I can’t open the app to get the PIN

iD Mobile Employee
August 25, 2026

Hi ​@Niamh H.

 

Thank you for the update. I am sorry for the frustration caused.

 

Do you perhaps have a Facebook or Instagram account, our team would be happy to assist you via that channel.

 

With regards to the error, you are receiving when trying to access your account, please trying to access the following link in a private/ incognito window; https://my.idmobile.co.uk/login instead.

 

Please let me know how this goes.

 

Thanks,

Marquerita

The iD Mobile Team

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Niamh H
Active Contributor
Niamh HAuthor
Active Contributor
August 25, 2026

I can log into your website an my computer.

 

It’s the app that gives the 500 error

Niamh H
Active Contributor
Niamh HAuthor
Active Contributor
August 25, 2026

I have Facebook, but not Instagram

Hosai W
iD Mobile Employee
iD Mobile Employee
August 26, 2026

Hi ​@Niamh H,

Please do send us a private message on Facebook and we will be happy to look into this for you.

Thanks,
Hosai

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