Hi ​@Magno, 

Thank you for reaching out, and I'm sorry to hear that you're having difficulty logging into the iD Mobile app.

As an alternative, please try accessing your account through the iD Mobile website:

https://my.idmobile.co.uk/login

We recommend opening the link in an incognito/private browsing window, as this can help resolve issues caused by cached data or stored cookies.

If you're still unable to access your account after trying this, please let us know and we'll be happy to assist you further.

Owethu