Community Member

Question

Can't login to account to get new eSim

Forum|Forum|4 months ago
May 13, 2026
1 reply
25 views

I'm unable to log into my account, it keeps saying 'your details do not match our records' when inputting my number, name and dob. Even though they are definitely correct. Is this the only way to get through to customer support?? I changed phones, put my physical Sim card in but says I need a QR code but can’t login into my account

iD Mobile Employee

Hi @floweryz,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.