Hi ​@sgmobile1 

Sorry to hear you're having trouble logging into the app or website.

Have you tried using the ‘Forgot Username’ or ‘Forgot Password’ option to reset your details? That usually helps resolve most login issues.

Let us know if you’re still having problems, we’re here to help.

Best regards,
Michael Z

Yes, I have tried that twice but the email never arrives.

i did change my email back in Feb and verified my account and I get my bills sent to the new email address, so not sure why the forgot password email never arrives. I even tried my old email address but no luck there either.

Hi ​@sgmobile1 

Thank you for your message. The best next step would be to get in touch with us directly so we can try to reboot your online account and escalate the issue to our tech team if needed.

Please feel free to reach out via our social channels (Facebook or Instagram), Live Chat, the Community, or email us at socialqueries@idmobile.co.uk
 with the details of your query. We’d really appreciate the opportunity to help resolve this for you.

Michael Z

I thought that was what I was doing. Can you tell me how to get to Live Chat please?

Thanks

Hi ​@sgmobile1 

Here is the link to our live chat.

https://www.idmobile.co.uk/live-chat

Nadia W.