Skip to main content
Helpful Contributor
April 6, 2026
Question

can you have 2 mobile numbers on the app with same email address

  • April 6, 2026
  • 7 replies
  • 108 views

Can you have 2 mobile numbers on the app with the same email address 

    7 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 6, 2026

    Hi ​@Hedges,

     

    Yes, this is possible. Here are the steps on how to add a additional number to your account:

     

    1. On the 'Home' screen, tap 'View your plans' located in the top right of the screen.
    2. Tap the 'Add new plan' button.
    3. Enter the mobile number for the plan that you wish to add to the account. > The number must begin with 07 and be 11 digits long.
    4. Enter the last name of the account holder and then enter the date of birth of the account holder. > Once done, tap 'Next'.
    5. You should now have received an SMS to the iD Mobile number that you are adding to the account, which contains the one time passcode.
    6. Enter the 8-digit code into the boxes displayed on the screen.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HedgesAuthor
    Helpful Contributor
    April 6, 2026

    I keep doing this then my MAIN  number I'm not able to look up bills or anything just look at new number bills etc.  the new number has a green dot in it and NOT my original number now so it's not possible to look anything up with main number if you see what I mean.  PHONE Help Useless I've given up

    Teresa 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 6, 2026

    Hi ​@Hedges,

     

    I am so sorry to hear of this. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HedgesAuthor
    Helpful Contributor
    April 6, 2026

    I can't get into private messages 

    HedgesAuthor
    Helpful Contributor
    April 6, 2026

    It says no private messages 

    HedgesAuthor
    Helpful Contributor
    April 6, 2026

    Sorry thanks for trying I appreciate it but no private messages came through 

    I'll just have to have my main number on app and not the other one shame.

    Teresa

    HedgesAuthor
    Helpful Contributor
    April 6, 2026

    Thanks Gemma but no message came through