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Community Member
April 14, 2026
Question

cancel my voicemail

  • April 14, 2026
  • 3 replies
  • 331 views

I'd like to cancel my phone going to voicemail. Please advise

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 14, 2026

    Hi ​@Brangwyn

     

    I’m sorry for any inconvenience caused. If you’d like to cancel or deactivate voicemail, you can do this directly through the iD Mobile app by following the steps below:

     

    How to turn off voicemail in the iD Mobile app:

    1. Log in to the iD Mobile app
    2. Go to Account
    3. Select Settings / Services
    4. Tap Voicemail settings
    5. Choose Turn off voicemail and confirm

     

    Alternative method (if you can’t find it in the app):

    You can also contact us via:

    Once deactivated, calls will no longer divert to voicemail.

     

    If you need any help with this, just let me know.

     

    Owethu

    New Contributor
    September 4, 2026

    This answer feel a bit old.

    Try this (I'm on Android):

     

    1) Login to your iDMobile app;

    2) Tap PLAN at the bottom;

    3) Scroll down and tap on MANAGE YOUR ID SERVICES;

    4) Deselect the button next to VOICEMAIL.

     

    You should be good like that.

    iD Mobile Employee
    September 7, 2026

    Hi ​@alexem82.

     

    Thank you for sharing this.

     

    Alternatively, you can contact us directly via https://www.idmobile.co.uk/live-chat.

     

    Our team would be happy to assist.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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