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Question

cancel my voicemail

  • April 14, 2026
  • 1 reply
  • 3 views

I'd like to cancel my phone going to voicemail. Please advise

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • April 14, 2026

Hi ​@Brangwyn

 

I’m sorry for any inconvenience caused. If you’d like to cancel or deactivate voicemail, you can do this directly through the iD Mobile app by following the steps below:

 

How to turn off voicemail in the iD Mobile app:

  1. Log in to the iD Mobile app
  2. Go to Account
  3. Select Settings / Services
  4. Tap Voicemail settings
  5. Choose Turn off voicemail and confirm

 

Alternative method (if you can’t find it in the app):

You can also contact us via:

Once deactivated, calls will no longer divert to voicemail.

 

If you need any help with this, just let me know.

 

Owethu