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Community Member
MaccaUTV
Community Member
July 14, 2026
Question

Cannot reset account password. No email

  • July 14, 2026
  • 1 reply
  • 24 views

Updated my app and it had logged me out. Cannot access account, can’t seem to remember password, but upon entering my email to reset the password it never sends the email. I’ve checked junk folder too. I use the mobile number and email linked to the account everyday. Help please! 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 15, 2026

Hi ​@MaccaUTV,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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