Skip to main content

cant access my account to enter PAC number

  • June 30, 2026
  • 3 replies
  • 13 views
K
Community Member

Ordered a new phone contract yesterday, got my PAC number today but my details aren't be recognised when logging in, either my second name, phone number or date of birth doesn't seem to be correct?

3 replies

Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • Hosai W
  • iD Mobile Employee
  • July 2, 2026

Hi ​@Kim_sco,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
E
New Contributor
  • Eelsey16
  • New Contributor
  • July 5, 2026

Hi I’m having same issue and ita now changes my number 

Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • Gemma M
  • iD Mobile Employee
  • July 7, 2026

Hi ​@Eelsey16,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement