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Community Member
Exception-ally
Community Member
September 30, 2026
Question

Cant add a plan to my account.

Hi, I have A couple of plans set up on my account, however one plan I am trying to add says that ‘sorry, number not recognised’. I can’t add either the ID number or the number to be ported to the account. 

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 2, 2026

    Hi ​@Exception-ally.

     

    Thank you for your post. I am sorry you are having trouble adding your plan.

     

    Could you please double-check that the digits in the mobile number are correct? It is also worth checking that the details on the account, such as the name, address, email address and date of birth, match those on your other account.

    If you are still unable to add the plan, please contact us directly via Live Chat at https://www.idmobile.co.uk/live-chat so we can look into it further.

     

    Please avoid sharing any account details in this post.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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