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Cant add mobile number to app or online

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I get an error message when adding surname, dob and mobile number online and on the app - is there a fix for this?

Matthew TAnswer

iD Mobile Employee

Hey @daveylivi,

It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 11th April. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

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Tyler C

iD Mobile Employee

Hey there @Doramila, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

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I

idavies52

New Contributor

Hi

I've got the same problem. when I input my personal info (Surname, DOB, iD Number), i get an error telling me something there is wrong.

I registered the SIM card months ago, but I don't remember including DOB.

Any help would be great

Ian

A

Anika A

iD Mobile Employee

Hi @idavies52

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I

idavies52

New Contributor

Hi @idavies52

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

Thanks Anika

All sorted now.

Siân W

iD Mobile Employee

Glad to hear this @idavies52 , thanks for letting us know!

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P

Paul D 1971

New Contributor

Hi All,

I have changed to an eSIM account for my grandsons A16 iPad, while the data works without issue,I am now unable to receive a text confirmation to allow access to the app or online?

can anyone advise please

WelshPaul

Platinum  Contributor

iD Mobile plans are for use with phones @Paul D 1971, not tablets. An iPad cannot receive SMS messages via cellular so you have to install the eSIM on a phone first, request the code and then install the eSIM back on the iPad.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Michael Z

iD Mobile Employee

Hi @Paul D 1971

As @WelshPaul mentioned, you will need to insert a SIM card in a mobile phone so you can get the text as iPad cannot receive texts messages.

You can contact the live chat on: https://www.idmobile.co.uk/live-chat for assistance in getting another eSIM or physical SIM card.

Michael Z

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Paul D 1971

New Contributor

Hi,

Thanks for the reply, I note the requirement for a physical sim to set-up but unfortunately the iPad only uses a digital sim now and as you note cannot accept texts.

Unless I was issued a duplicate sim it is not practical, surely a secure email should allow access to the app

WelshPaul

Platinum  Contributor

That’s what you need to do regardless of whether it’s practical.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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