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Bellag1900s
New Contributor
August 19, 2026

cant get in my account

  • August 19, 2026
  • 3 replies
  • 29 views

hi can someone help me I'm having issues login my account. It says don't recognise email or password????

    3 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 21, 2026

    Hi ​@Bellag1900s 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    kellybuche
    New Contributor
    September 18, 2026

    I can't block my SIM card and request a new sim, it won't let me save the options and my phone has been lost.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 20, 2026

    Hi ​@kellybuche,

     

    I’m sorry to hear that you’ve lost your phone and are having trouble blocking the SIM.

     

    As the options aren’t saving, please contact our Live Chat team as soon as possible. They’ll be able to securely access your account, block the lost SIM and assist you with arranging a replacement.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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