Hi ​@Rellio20 ,

I’m really sorry you’ve been having trouble logging into your iD Mobile account.  that must be frustrating, especially as a new member.
 

Thanks for trying the usual steps so far. Let’s try a few more things to get this sorted:

-Try a different browser or device – sometimes Chrome settings or extensions can cause login issues.

-Check your internet connection – switching between Wi-Fi and mobile data can help.

-Use “Forgot your PIN/password?” on the login page to reset your details.

-Ensure the app is fully updated – check your App Store/Play Store for the latest version.


Lamiya

Hi thank you for your suggestions . I have tried all of the above and the website and app are still not working. The website refreshes every 6 seconds when trying to enter my mobile number to set the account up.

Is there anything that can be done as I currently have no way of accessing my account.

Hi, this is exactly the issue I’m having. I’m unable to complete registration, when asked to enter my mobile number, I get an error saying oops something has gone wrong, please try again.

Hi ​@Goscar,

We're sorry to hear you're experiencing the same issue.

Could you try clearing your browser's cookies, browsing history and cache, then try registering again through our website in incognito mode rather than the app. This often resolves issues like the one you're describing.

If you're still seeing the same error after trying this, let us know and we'll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media Team