Joined ID mobile in December and unable to log into my account. When I try online (chrome) it reloads on the enter number page. When I try the app it says 'oops something went wrong'
I have cleared cookies, restarted phone, deleted the app and reinstalled and no luck!
+9Hi
I’m really sorry you’ve been having trouble logging into your iD Mobile account. that must be frustrating, especially as a new member.
Thanks for trying the usual steps so far. Let’s try a few more things to get this sorted:
-Try a different browser or device – sometimes Chrome settings or extensions can cause login issues.
-Check your internet connection – switching between Wi-Fi and mobile data can help.
-Use “Forgot your PIN/password?” on the login page to reset your details.
-Ensure the app is fully updated – check your App Store/Play Store for the latest version.
Lamiya
Hi thank you for your suggestions . I have tried all of the above and the website and app are still not working. The website refreshes every 6 seconds when trying to enter my mobile number to set the account up.
Is there anything that can be done as I currently have no way of accessing my account.
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