cant log on to ID mobile app

Forum|Forum|28 days ago
August 14, 2026
4 replies
48 views

Hi

I'm a new ID customer, I can't seem to log on to the mobile app, the app keeps saying oops something went wrong please try again.

I have tried using the ID mobile number I was given and I have tried my own number as well and it keeps saying the same thing please try again.

Best answer by Kwanele Z

Hi @Chaz01010,

Thank you for your message.

We're very sorry to hear that you're experiencing issues logging in, and we understand how frustrating this must be.

If your number is due to transfer to iD Mobile today, you may be unable to use the number or access certain services until the switch has been fully completed. We recommend allowing until 6:00 PM today for the transfer process to finish.

Once this time has passed, please restart your phone and try logging in again.

If you're still experiencing issues after the transfer has completed, please let us know and we'll be happy to assist further.

Thanks,

M

Merlin49

New Contributor

I have the same issue as a new customer. Kept my old number and today is switch day but id mobile app keeps saying oops something wrong

K

Kwanele ZAnswer

iD Mobile Employee

Hi @Chaz01010,

Thank you for your message.

We're very sorry to hear that you're experiencing issues logging in, and we understand how frustrating this must be.

If your number is due to transfer to iD Mobile today, you may be unable to use the number or access certain services until the switch has been fully completed. We recommend allowing until 6:00 PM today for the transfer process to finish.

Once this time has passed, please restart your phone and try logging in again.

If you're still experiencing issues after the transfer has completed, please let us know and we'll be happy to assist further.

Thanks,

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Perry warman

New Contributor

I have a second plan coming out of my account?

Gemma M

iD Mobile Employee

Hi @Perry warman,

Could you let us know whether you've recently upgraded or taken out a new iD Mobile plan?

In some cases, if a new contract has been taken out instead of an upgrade, you may end up with two active plans, which could explain why you're seeing a second payment being taken from your account.

As we're unable to view account details here on the Community, a little more information will help us point you in the right direction, but do not provide any personal information.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.