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cant log on to ID mobile app

  • August 14, 2026
  • 2 replies
  • 31 views
C
New Contributor

Hi 

I'm a new ID customer, I can't seem to log on to the mobile app, the app keeps saying oops something went wrong please try again. 

I have tried using the ID mobile number I was given and I have tried my own number as well and it keeps saying the same thing please try again. 

Best answer by Kwanele Z

Hi ​@Chaz01010,

 

Thank you for your message.

 

We're very sorry to hear that you're experiencing issues logging in, and we understand how frustrating this must be.

 

If your number is due to transfer to iD Mobile today, you may be unable to use the number or access certain services until the switch has been fully completed. We recommend allowing until 6:00 PM today for the transfer process to finish.

 

Once this time has passed, please restart your phone and try logging in again.

 

If you're still experiencing issues after the transfer has completed, please let us know and we'll be happy to assist further.

 

Thanks,

    2 replies

    M
    New Contributor
    • Merlin49
    • New Contributor
    • August 14, 2026

    I have the same issue as a new customer. Kept my old number and today is switch day but id mobile app keeps saying oops something wrong

    K
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Kwanele Z
    • iD Mobile Employee
    • Answer
    • August 14, 2026

    Hi ​@Chaz01010,

     

    Thank you for your message.

     

    We're very sorry to hear that you're experiencing issues logging in, and we understand how frustrating this must be.

     

    If your number is due to transfer to iD Mobile today, you may be unable to use the number or access certain services until the switch has been fully completed. We recommend allowing until 6:00 PM today for the transfer process to finish.

     

    Once this time has passed, please restart your phone and try logging in again.

     

    If you're still experiencing issues after the transfer has completed, please let us know and we'll be happy to assist further.

     

    Thanks,

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