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Chage of address

  • May 6, 2026
  • 1 reply
  • 4 views

Hi,

I have had a text message saying my address is been changed? I haven’t requested for my address to be changed 

 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • May 6, 2026

Hi ​@Cabstar

 

Thank you for getting in touch I understand your concern.

 

If you’ve received a notification that your address has been changed and you did not request this, we would strongly advise you to take action immediately.

 

Please log in to your iD Mobile app and:

  • Check your account details to confirm if any changes have been made
  • Update your password straight away to secure your account
  • Ensure your email address and contact details are correct

If you’re unable to access your account or notice any unauthorised changes, please contact our Live Chat team or reach out via social media direct messages as soon as possible so we can secure your account and investigate further.

 

Owethu