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Community Member
DylanCoyle
Community Member
September 15, 2026

change details , not got access to numher for verification

Can you change my details. I am trying to order a new phone on the app. I have sold my old phone and can’t get the verification code. I can verify through the same email 

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 16, 2026

    Hi ​@DylanCoyle.

     

    Thank you for your post. Since you're unable to receive the verification code on your old phone number, this change will need to be handled directly by our support team rather than through the app.

     

    Could you please contact our support team directly via https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Marquerita

    The iD Mobile Team

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