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Question

change of email address

  • May 4, 2026
  • 1 reply
  • 9 views
B
Community Member

I have changed my email address, I have tried to change this on app but will not allowed change. Spoke to customer service who said they have changed the email address but same resul

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 4, 2026

    Hi ​@brianbarrs111.

     

    Thank you for your post. Just so we can understand what’s happening, could you please clarify what result you’re seeing after the change was made?

     

    For example, is the old email address still showing in the app, or are you having trouble logging in with the new one?

     

    Once we have a bit more detail, we’ll be able to help you get this sorted.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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