Community Member

change of surname

Forum|Forum|23 days ago
September 8, 2026
1 reply
13 views

I have changed my surname back to my maiden surname . I tried to do this my self in my account but it doesn’t save the changes. Please inform me of the change asap..

Thank you,

Zareen Shahjahan

Owethu M

iD Mobile Employee

Hi @Zeenie,

Thank you for reaching out, and I'm sorry to hear that you're having difficulty updating your surname through your account.

We'd be happy to assist you with updating your details. However, as the change isn't saving through your online account, please contact us via Live Chat so our team can complete the necessary security checks and assist you with updating your surname.

We apologise for any inconvenience this may have caused and appreciate your patience.

Owethu