changed phone number due to harrassment | iD Mobile Community
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changed phone number due to harrassment

  • January 23, 2026
  • 2 replies
  • 13 views

Stardust
Helpful Contributor

I've had to request a change of my number because of harrassment. I've been on live chat to ID mobile and quoted the police incident number. How long will it take for the new number to be active ? 

Best answer by Zandile M

Hi ​@Stardust 

Thank you for getting in touch with us. I’m really sorry to hear what you’ve been dealing with you did the right thing getting in touch and providing the police incident number.

The new number is usually active within a few hours, but in some cases it can take up to 24 hours.

During the changeover, you may notice temporary loss of service or that incoming calls/texts don’t work this is normal.

Thank you,

Zandile 

2 replies

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  • iD Mobile Employee
  • Answer
  • January 23, 2026

Hi ​@Stardust 

Thank you for getting in touch with us. I’m really sorry to hear what you’ve been dealing with you did the right thing getting in touch and providing the police incident number.

The new number is usually active within a few hours, but in some cases it can take up to 24 hours.

During the changeover, you may notice temporary loss of service or that incoming calls/texts don’t work this is normal.

Thank you,

Zandile 


Stardust
Helpful Contributor
  • Author
  • Helpful Contributor
  • January 23, 2026

Disappointed. It's the end of the day and still not actioned. Still getting spam called