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Stardust
Helpful Contributor
Stardust
Helpful Contributor
January 23, 2026
Solved

changed phone number due to harrassment

  • January 23, 2026
  • 2 replies
  • 65 views

I've had to request a change of my number because of harrassment. I've been on live chat to ID mobile and quoted the police incident number. How long will it take for the new number to be active ? 

    Best answer by Zandile M

    Hi ​@Stardust 

    Thank you for getting in touch with us. I’m really sorry to hear what you’ve been dealing with you did the right thing getting in touch and providing the police incident number.

    The new number is usually active within a few hours, but in some cases it can take up to 24 hours.

    During the changeover, you may notice temporary loss of service or that incoming calls/texts don’t work this is normal.

    Thank you,

    Zandile 

    2 replies

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    January 23, 2026

    Hi ​@Stardust 

    Thank you for getting in touch with us. I’m really sorry to hear what you’ve been dealing with you did the right thing getting in touch and providing the police incident number.

    The new number is usually active within a few hours, but in some cases it can take up to 24 hours.

    During the changeover, you may notice temporary loss of service or that incoming calls/texts don’t work this is normal.

    Thank you,

    Zandile 

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      Stardust
      Helpful Contributor
      StardustAuthor
      Helpful Contributor
      January 23, 2026

      Disappointed. It's the end of the day and still not actioned. Still getting spam called 

      Black Arrow, Woomera, Australia, October 1971

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