claim my tablet after buy a phone deal

3 replies
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Hello.

I am using ID mobile sim and i am quite happy with it.i used to have 1 month sim contract and pay monthly for it nearby £10 to£12 each month .after afew month i saw a phone deal with sim and a free Samsung tablet.i changed my plan from sim to phone and sim.i am paying nearly£39 each month.it is nearly a year i am staying on my 24 months plan.I tried to find a customer support link in ID app but this item is not available unfortunately to ask them and clam for free Samsung tablet with my plan which i have not received it.

I am going to university and i need my tablet which id mobile promised to give it to me .please help me to get my tablet.

M

Marquerita T

iD Mobile Employee

Hi @313amrs.

Thank you for your post. I'm sorry to hear you haven't yet received the free Samsung tablet that came with your plan.

You can claim your offer via the following link: https://www.idmobile.co.uk/claim-your-offer

Thanks,

Marquerita

The iD Mobile Team

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3

313amrsAuthor

New Contributor

Hi i bought my phone last year and i can not get my tablet with your link because doesn’t have samsung s25 offer at all.

I contacted id mobile customer service live chat but no solution.also samsung company no solution.

Gemma M

iD Mobile Employee

Hi @313amrs,

I'm sorry to hear you've been unable to claim the Samsung tablet.

Unfortunately, the promotional gift would have needed to be claimed within the qualifying claim period when the device was purchased. If the claim period has now ended and the S25 promotion is no longer available on the claims page, we wouldn't be able to submit or process the claim retrospectively.

I appreciate you've already contacted both iD Mobile Customer Service and Samsung and haven't been able to find a resolution, but unfortunately there isn't anything further we're able to do to process the claim once the promotional claim period has passed.

I'm sorry for any disappointment this may cause.

Regards,

Gemma M
The iD Mobile Social Media Team

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