currently with ID & have got a new cibtract with ID but NOT via upgrade - hiw do i pac

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I’m currently with ID & have got a new contract with ID but NOT via an upgrade, just a new contract.
How do I use my pac code to keep my number?

thankyou

WelshPaulAnswer

Platinum  Contributor

Give the PAC to another network and port it out. Then get another PAC and port it back to iD Mobile.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

Give the PAC to another network and port it out. Then get another PAC and port it back to iD Mobile.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Frosty3011

I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

What @WelshPaul mentioned is also a possible solution, however this can be very risky so it's not something we would usually recommend.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Donna Blackburn

New Contributor

What do you mean by port it in and out ?

WelshPaul

Platinum  Contributor

Port out the number you want to keep to another network, wait 24 hours and port it back to iD Mobile.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Donna Blackburn,

When we say “port in” or “port out”, we’re simply talking about moving your phone number between networks: