currently with ID & have got a new cibtract with ID but NOT via upgrade - hiw do i pac | iD Mobile Community
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currently with ID & have got a new cibtract with ID but NOT via upgrade - hiw do i pac

  • December 8, 2025
  • 2 replies
  • 19 views

I’m currently with ID & have got a new contract  with ID but NOT via an upgrade, just a new contract.  
How do I use my pac code to keep my number?

thankyou  

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 8, 2025

Give the PAC to another network and port it out. Then get another PAC and port it back to iD Mobile.


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  • iD Mobile Employee
  • December 9, 2025

Hi ​@Frosty3011 

 

I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

 

What ​@WelshPaul mentioned is also a possible solution, however this can be very risky so it's not something we would usually recommend. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team