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December 8, 2025
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currently with ID & have got a new cibtract with ID but NOT via upgrade - hiw do i pac

  • December 8, 2025
  • 5 replies
  • 158 views

I’m currently with ID & have got a new contract  with ID but NOT via an upgrade, just a new contract.  
How do I use my pac code to keep my number?

thankyou  

    Best answer by WelshPaul

    Give the PAC to another network and port it out. Then get another PAC and port it back to iD Mobile.

    5 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    December 8, 2025

    Give the PAC to another network and port it out. Then get another PAC and port it back to iD Mobile.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    December 9, 2025

    Hi ​@Frosty3011 

     

    I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

     

    What ​@WelshPaul mentioned is also a possible solution, however this can be very risky so it's not something we would usually recommend. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Donna Blackburn
    New Contributor
    New Contributor
    April 17, 2026

    What do you mean by port it in and out ? 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    April 18, 2026

    Port out the number you want to keep to another network, wait 24 hours and port it back to iD Mobile.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 18, 2026

    Hi ​@Donna Blackburn,

     

    When we say “port in” or “port out”, we’re simply talking about moving your phone number between networks:

     

    • Port in - bringing your existing number to iD Mobile from another network.
    • Port out - transferring your number away from iD Mobile to a different network.

     

    It’s just the process of keeping the same number when you switch providers.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.