Hi, ​@SRowell 

Thanks for getting in touch I’m sorry to hear you’re having trouble with your gift cards, especially after everything went smoothly with your SIM-only orders. I completely understand how frustrating this must be.

Please send us private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, so that we can look into it.

Thank you,

Zandile

The iD Mobile Team

Was this ever resolved? I’m having the same issue and ID Mobile online ‘help’ has been beyond useless.

Hi @thorlr,

 

Thank you for getting in touch, and I’m really sorry to hear you’re having issues with your gift cards. I understand how frustrating that must be, especially after waiting to use them.
 

We’re aware that a small number of customers have experienced similar issues, and we’ll do our best to help get this resolved. In the meantime, please try the following:

Double-check the card details – ensure the card number and PIN are entered exactly as shown.
Try a different browser or device – sometimes this can resolve balance check or redemption errors.
Clear your browser cache/cookies or use incognito mode.
Check expiry/activation – some cards may require activation or have validity periods.

Apologies again for the inconvenience, and we’ll get this sorted as quickly as possible.

Lamiya