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Community Member
November 6, 2025

Currys gift cards received but not working

  • November 6, 2025
  • 3 replies
  • 69 views

I can see from previous posts this is a historic issue so how do I get my gift cards working please? I received them quickly after placing SIM only orders on 26th August 2025 but went to use them yesterday and one comes up with error and the other says balance of zero when I checked the cards using the online balance checker

    3 replies

    iD Mobile Employee
    November 6, 2025

    Hi, ​@SRowell 

    Thanks for getting in touch I’m sorry to hear you’re having trouble with your gift cards, especially after everything went smoothly with your SIM-only orders. I completely understand how frustrating this must be.

    Please send us private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, so that we can look into it.

    Thank you,

    Zandile

    The iD Mobile Team

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    Active Contributor
    March 25, 2026

    Was this ever resolved? I’m having the same issue and ID Mobile online ‘help’ has been beyond useless.

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    March 26, 2026

    Hi @thorlr,

     

    Thank you for getting in touch, and I’m really sorry to hear you’re having issues with your gift cards. I understand how frustrating that must be, especially after waiting to use them.
     

    We’re aware that a small number of customers have experienced similar issues, and we’ll do our best to help get this resolved. In the meantime, please try the following:

    Double-check the card details – ensure the card number and PIN are entered exactly as shown.
    Try a different browser or device – sometimes this can resolve balance check or redemption errors.
    Clear your browser cache/cookies or use incognito mode.
    Check expiry/activation – some cards may require activation or have validity periods.

    Apologies again for the inconvenience, and we’ll get this sorted as quickly as possible.

     

    Lamiya

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