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Currys gift cards received but not working

  • November 6, 2025
  • 1 reply
  • 41 views
S
Community Member

I can see from previous posts this is a historic issue so how do I get my gift cards working please? I received them quickly after placing SIM only orders on 26th August 2025 but went to use them yesterday and one comes up with error and the other says balance of zero when I checked the cards using the online balance checker

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • November 6, 2025

    Hi, ​@SRowell 

    Thanks for getting in touch I’m sorry to hear you’re having trouble with your gift cards, especially after everything went smoothly with your SIM-only orders. I completely understand how frustrating this must be.

    Please send us private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, so that we can look into it.

    Thank you,

    Zandile

    The iD Mobile Team

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