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Community Member
September 4, 2026

data doesnt work but i have 40gb

  • September 4, 2026
  • 1 reply
  • 7 views

my sim doesnt work on 4g when im out. i have my full data allowance left and my datay is turned on.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2026

    Hi ​@Sophtrou,

     

    I'm sorry to hear you're unable to use 4G when you're away from Wi-Fi, especially if you still have plenty of data remaining.

     

    Could you please try the following:

    • Turn Airplane Mode on for 30 seconds, then turn it back off.
    • Restart your phone.
    • Check that Mobile Data is enabled.
    • Ensure your preferred network type is set to 5G/4G/3G/2G (Auto).
    • Make sure Data Saver or Low Data Mode isn't restricting mobile data.

     

    Enable Automatic Network Selection

    iPhone

    1. Go to Settings > Mobile Data > Network Selection.
    2. Ensure Automatic is turned on.

    Android

    1. Go to Settings > Connections > Mobile Networks > Network Operators.
    2. Ensure Select Automatically is enabled.

    Reset Network Settings

    iPhone

    1. Go to Settings > General > Transfer or Reset iPhone.
    2. Tap Reset.
    3. Select Reset Network Settings.

    Android

    1. Go to Settings > General Management (or System).
    2. Tap Reset.
    3. Select Reset Network Settings or Reset Mobile Network Settings.
    4. Confirm the reset.

     

    After completing the above, restart your phone and test your mobile data again with Wi-Fi switched off.

     

    If you're still unable to use 4G, please let us know:

    • The make and model of your phone.
    • Whether calls and texts are working normally.
    • Whether the issue happens everywhere or only in certain locations.

     

    We'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.