Skip to main content
Question

Details not recognised when trying to login to add extra plans

  • September 22, 2025
  • 3 replies
  • 23 views
C
New Contributor

Using S24, physical SIM card. Ported number over from Sky mobile when I bought contract from ID mobile. Please advise. Same probem on browser and using the app.

 

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@Catquina, when did your number switch complete?

     

    It could be that at checkout you accidentally entered the wrong date of birth, which I’ve seen happen many times also.

     

    To clarify, are you trying to register, or login?

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Catquina
    • Author
    • New Contributor
    • September 27, 2025

    Thanks for your reply. I think i have it sorted now but Sky have messed up and ported the wrong number to ID. Can I get a new number please? 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • September 28, 2025

    Hi ​@Catquina,

    If you wish to change your iD Mobile number without porting it would cost £25.

    Alternatively you can port another number to replace the already ported number. The old number would be removed which means that you can’t retrieve it.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement