Community Member

email not working

Forum|Forum|5 months ago
April 13, 2026
1 reply
22 views

I am trying to change my plan to a sim only contract. When I go to purchase it it comes up with a comment saying I do not have an email attached to my account and that I need to add an email. When I go to do this my email is already there.

please can someone sort this so I can change my plan.

thanks,

Alexia

Owethu M

iD Mobile Employee

Hi @Alexiasoph,

Thank you for reaching out, and I’m sorry for the frustration this issue is causing I understand you just want to proceed with changing your plan.

This message can sometimes appear if the system is not recognising the email correctly on the account, even if it looks like it’s already there. To get this resolved, we’ll need to check and update the details directly on your account if required.

Please contact our team via Live Chat so we can securely access your account and fix this for you:
👉 https://www.idmobile.co.uk/live-chat

Once updated, you should be able to proceed with the SIM-only plan without any issues.

Thanks for your patience, and we’ll get this sorted for you as quickly as possible.

Owethu