Ending a one month SIM only contract

2 replies
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I can't find how to cancel a SIM only contract in the ID mobile app. I've got 2 SIM only contracts (one month) and want to cancel one of them

Tyler CAnswer

iD Mobile Employee

Hey there @Stardust, thank you for reaching out.

If you can only login to one account to cancel, then this means you’ll need to register the second account via the iD Mobile app/website. This can either be done invidiually, or can be done via logging into the already created account and adding the second plan to this same account following the steps below:

If you can’t do so, then we can help with cancelling.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler CAnswer

iD Mobile Employee

Hey there @Stardust, thank you for reaching out.

If you can only login to one account to cancel, then this means you’ll need to register the second account via the iD Mobile app/website. This can either be done invidiually, or can be done via logging into the already created account and adding the second plan to this same account following the steps below:

If you can’t do so, then we can help with cancelling.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

ayomideelected

New Contributor

I want to leave ID mobile but I’m unsure what my id mobile number is as I could call or text while I was using it, hence I can’t register it on the app

I’d like help to cancel my contract

please help