Ending a one month SIM only contract

Forum|Forum|1 year ago
May 13, 2025
2 replies
161 views

I can't find how to cancel a SIM only contract in the ID mobile app. I've got 2 SIM only contracts (one month) and want to cancel one of them

Best answer by Tyler C

Hey there @Stardust, thank you for reaching out.

If you can only login to one account to cancel, then this means you’ll need to register the second account via the iD Mobile app/website. This can either be done invidiually, or can be done via logging into the already created account and adding the second plan to this same account following the steps below:

If you can’t do so, then we can help with cancelling.

Thanks,

Tyler

Tyler CAnswer

iD Mobile Employee

Hey there @Stardust, thank you for reaching out.

If you can only login to one account to cancel, then this means you’ll need to register the second account via the iD Mobile app/website. This can either be done invidiually, or can be done via logging into the already created account and adding the second plan to this same account following the steps below:

If you can’t do so, then we can help with cancelling.

Thanks,

Tyler

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ayomideelected

New Contributor

I want to leave ID mobile but I’m unsure what my id mobile number is as I could call or text while I was using it, hence I can’t register it on the app

I’d like help to cancel my contract

please help