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Ending a one month SIM only contract

  • May 13, 2025
  • 2 replies
  • 91 views
Stardust
Helpful Contributor

I can't find how to cancel a SIM only contract in the ID mobile app. I've got 2 SIM only contracts (one month) and want to cancel one of them 

Best answer by Tyler C

Hey there ​@Stardust, thank you for reaching out.

 

If you can only login to one account to cancel, then this means you’ll need to register the second account via the iD Mobile app/website. This can either be done invidiually, or can be done via logging into the already created account and adding the second plan to this same account following the steps below:

 

 

If you can’t do so, then we can help with cancelling.

 

Thanks,

Tyler

Black Arrow, Woomera, Australia, October 1971

    2 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • May 14, 2025

    Hey there ​@Stardust, thank you for reaching out.

     

    If you can only login to one account to cancel, then this means you’ll need to register the second account via the iD Mobile app/website. This can either be done invidiually, or can be done via logging into the already created account and adding the second plan to this same account following the steps below:

     

     

    If you can’t do so, then we can help with cancelling.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • ayomideelected
    • New Contributor
    • December 11, 2025

    I want to leave ID mobile but I’m unsure what my id mobile number is as I could call or text while I was using it, hence I can’t register it on the app

    I’d like help to cancel my contract 

    please help

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