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Community Member
Crosscrosscross
Community Member
October 7, 2026
Question

error details dont match

I cannot add details of a new plan to my existing ID mobile account. I get an error message - sorry your details do not match our records. But the details are correct?? 

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    October 8, 2026

    Hi ​@Crosscrosscross 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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