Skip to main content
Question

error on app

  • March 11, 2026
  • 1 reply
  • 1 view
B
Community Member

Can’tadd my phone number in the app says error 

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Zandile M
    • iD Mobile Employee
    • March 11, 2026

    Hi ​@Barb4 

    Thank you for getting in touch with us, 

    We’re sorry to hear that you’re experiencing an error when trying to add your phone number in the app. This can sometimes happen due to app version issues or account verification problems.

    Please try the following first:

    Ensure your app is updated to the latest version.

    Restart your device and try adding the number again.

    Make sure you are entering the number in the correct format, including the country code if required.

     

     

    Thank you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement