I attempted to to switch my old number to ID using a valid PAC, but the page showed an error - specific message was “Oops……. something went wrong - Please try again”I attempted several times with the same error message

Hi @vinny888,Thank you for reaching out and explaining the issue. I’m sorry you’re seeing the error message when trying to switch your old number using a PAC.Here are a few steps you can try:Clear Cache & CookiesIf you’re using the iD Mobile website, clear your browser cache or try in Incognito/Private Mode.Use the iD Mobile AppIf you were using the website, try the app instead (or vice versa).Double-Check PAC DetailsEnsure the PAC is still valid (PAC codes expire after 30 days).Confirm the number you’re switching matches the PAC provider.Restart the ProcessLog out, restart your device, and try again.If the error persists, please contact us via Live Chat (available:Mon–Fri: 9am–8pmSat, Sun & Bank Holidays: 9am–6pm),or email us at socialqueries@idmobile.co.uk. We’ll make sure your number transfer is completed quickly.Lamiya

Error - Switch to ID - Using PAC Code to port old number to ID

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