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New Contributor
November 13, 2025
Question

Error - Switch to ID - Using PAC Code to port old number to ID

  • November 13, 2025
  • 3 replies
  • 4793 views

I attempted to to switch my old number to ID using a valid PAC, but the page showed an error - specific message was “Oops……. something went wrong - Please try again”

I attempted several times with the same error message

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 13, 2025

    Hi ​@vinny888 ,

     

    Thank you for reaching out and explaining the issue. I’m sorry you’re seeing the error message when trying to switch your old number using a PAC.
    Here are a few steps you can try:
     

    Clear Cache & Cookies

    If you’re using the iD Mobile website, clear your browser cache or try in Incognito/Private Mode.

     

    Use the iD Mobile App

    If you were using the website, try the app instead (or vice versa).

     

    Double-Check PAC Details

    Ensure the PAC is still valid (PAC codes expire after 30 days).
    Confirm the number you’re switching matches the PAC provider.

     

    Restart the Process

    Log out, restart your device, and try again.

     

    If the error persists, please contact us via Live Chat (available:

    Mon–Fri: 9am–8pm
    Sat, Sun & Bank Holidays: 9am–6pm),
    or email us at socialqueries@idmobile.co.uk. We’ll make sure your number transfer is completed quickly.

    Lamiya

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    vinny888Author
    New Contributor
    November 13, 2025

    I initially submitted this upon sign-up to be executed for tomorrow 14th Nov, but want this to be done today. Is it possible?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    November 13, 2025

    Hi ​@vinny888 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

    Gemma

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.