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Community Member
deldel
Community Member
September 18, 2026

Error: "this plan has been disconnected"

  • September 18, 2026
  • 1 reply
  • 8 views

Hi, I've added my number to my account but both website and app say "this plan has been disconnected". I can’t see my bills or see my data allowance. What can I do? :(

​@Matthew T Hi Matthew, I’m tagging you because I saw you helped another person with this issue. I hope that’s ok.🌷

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 20, 2026

    Hi ​@deldel,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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