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New Contributor
April 15, 2026
Question

esim needed but can't access the sms passcode

  • April 15, 2026
  • 3 replies
  • 46 views

I’ve lost me sim card because it shot out of my phone when I was trying to remove it. I need an esim but when I try to get one ID will insist on sending me an sms confirmation code which I cant access because I don’t have a sim!!!!!!!

What’s the solution?

    3 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 15, 2026

    Hi ​@Moirae,

    Thank you so much for getting in touch with us, please accept my apologies for any inconvenience caused to you.
    We do require a confirmation OTP to be sent to receive the esim.
    We can get a replacement physical sim sent out if you would like or you can collect one in your nearest Curry's store and provide a proof of identity.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MoiraeAuthor
    New Contributor
    April 15, 2026

    Hi Hosai

    I'm sorry but that's the answer of a bot! If I don't have a sim then I can't receive an sms, you should know that. However there is the option of getting an esim, which you failed to mention. 

    Sorry. Bad service from ID mobile

    Thanks

    Moira

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@Moirae ,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.


    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.